RETAIL
WITH PURPOSE

With retail – both globally and in the US – in a state of revolution, it has never been more important for the industry’s leaders to gain access to the latest insights, intelligence and innovations in order to stay ahead and better be able to respond to change. The Retail Leaders Circle and The Wharton School’s Baker Retailing Center CEO SUMMIT is an unprecedented, invitation-only event that unites an eclectic delegation of influential leaders and industry stakeholders from across the entire spectrum of the retail and brand industry. Thought leaders and visionaries push the conversation forward, share privileged strategies, network, and discover future opportunities in a unique and transparent format that serves as a catalyst for partnership, growth, and development.

OCTOBER 13, 2020

7:45 AM – 8:30 AM

REGISTRATION AND BREAKFAST

8:30 AM – 8:45 AM

WELCOME REMARKS

8:45 AM – 9:15 AM

FIRESIDE CHAT: REINVENTING LUXURY RETAIL AMID CHANGING CUSTOMER EXPECTATIONS

In the past, the retail environment was a place where customers purchased merchandise; however, as customer expectations continue to evolve, retailers must go beyond the transaction – both in-store and online. How have redefined customer expectations forced luxury retailers to evolve their models beyond simply selling merchandise to provide an immersive, unified shopping experience?

Speaker:Marc Metrick, President, Saks Fifth Avenue
Interviewer:Stephen Sadove, Principal, Stephen Sadove and Associates

9:15 AM – 9:45 AM

FIRESIDE CHAT: CRAFTING TOMORROW’S LUXURY

Varying economic trends, new technologies, changing tastes and evolving demographics are driving a constant cycle of transformation across the luxury sector. How should luxury brands evolve to stay relevant? How is sustainable luxury and fashion responding to environmental, ethical and social concerns with new forms of consumption? Does this have to come at the expense of profits?

Speaker:Laurent Claquin, President, Kering Americas
Interviewer:Thomas Robertson, Joshua J. Harris Professor, Professor of Marketing,
The Wharton School

9:45 AM – 10:20 AM

CAN RENTAL GO MAINSTREAM?

The apparel rental business has exploded over the past decade, going from virtually non-existent to what’s expected to be in the billions of dollars. Rental businesses such as Airbnb encouraged entrepreneurs to explore fashion subscription models. If consumers are willing to rent cars and homes, then fashion is fair game too. In addition to new rental subscription players, traditional retailers see rental as an opportunity to attract new customers. Consumers, especially millennials and Gen Zers, find the concept of renting appealing because it allows them to continually refresh and reinvent their wardrobes. How will this trend continue to affect retailers and brands? What impact does rental have on supply chain manufacturing? Is this the end of ownership?

Panellist: John Donoghue,
Senior VP, Corporate Development, CaaStle
 Jeffery Fowler, President, Americas, Farfetch
Moderator:Bryan Eshelman, Managing Director, AlixPartners

10:20 AM – 11:00 AM Networking Break
11:00 AM – 11:30 AM

FIRESIDE CHAT: BUILDING CUSTOMER EXPERIENCES FOR THE
CHANGING CONSUMER

Creating and perfecting a holistic customer experience requires an unrelenting focus on understanding customer needs, as well as anticipating their expectations. What assets can retailers use to create enduring customer experiences that are tailored to both new and existing customers? How must a digital strategy bridge all of a retailer’s selling platforms and in-store experiences? How can retailers use differentiated service models to create a unique competitive advantage?

Speaker:Shea Jensen,
Senior VP, Customer Experience, Nordstrom, Inc.
Moderator:Robin Barrett Wilson, Industry Executive Advisor of Fashion, SAP

11:30 AM – 12:05 PM

A BRAVE NEW WORLD FOR FOOD AND BEVERAGE

Since Selfridges’ famous restaurant in the 1900’s, food has always had a place in retail. It used to be that food was an extension of the shopping experience. Today, food has become a destination activity and experience in and of itself, with retail stores extending the food experience. What is the role of food going forward? Will it be its own attraction or will it be integrated into the overall retail experience?

Panellist:Jessica Adelman,
Group VP, Corporate Affairs,
The Kroger Co.
 Zak Normandin, Founder, CEO,
Iris Nova, parent company for
Dirty Lemon and
The Drug Store
 Jonathan Zabusky, Managing Partner, Bounce Ventures LLC
Moderator:Eric Dzwonczyk, Managing Director, AlixPartners

12:05 PM – 12:25 PM

FIRESIDE CHAT: PAVING THE WAY FOR THE RENTAL INDUSTRY

Ten years ago, Rent the Runway pioneered a new category in the retail industry: fashion rental, bringing the sharing economy to the closet. The rental market shifted consumer behavior from ownership to access. From department stores to legacy traditional brands, the fashion industry has embraced rental as an enduring trend. Consumers continue to demonstrate that they value experiences over ownership. What is the next move for the rental market? What will be the key strategies to drive a successful business model?

Speaker:Jenn Hyman,
Co-Founder, CEO, Rent the Runway
Interviewer:Pano Anthos, Founder, Managing Director,
XRC Labs

12:25 PM – 1:10 PM Lunch
1:10 PM – 1:40 PM

LUNCHTIME FIRESIDE CHAT: CREATING CUSTOMER LOYALTY IN THE
DIGITAL AGE OF RETAIL

Digital technology has transformed the retail landscape at an exponential rate. This discussion focuses on building and maintaining meaningful customer relationships in the digital retail space, the power of video in the retail experience, and the commerce trends shaping retail today

Speaker:Mike George, President, CEO, Qurate Retail, Inc.
Interviewer:Matt Shay, President, CEO, National Retail Federation

1:50 PM – 2:20 PM

KEEPING ECOMMERCE ON PACE WITH CUSTOMERS’ EXPECTATIONS

There’s a lot of pressure on retailers and brands today. Consumers want what they want and they want it now (and at the right price and topped off with exceptional service and extraordinary experiences), and they can shop from all over the world. From same day/same hour delivery options to high-touch experiences, today’s new consumers are challenging retailers and brands to ensure that their ecommerce business meets customer expectations. How must the ecommerce experience adapt to meet these continually-evolving demands

Speakers:Cynthia Hollen, President U.S., eShopWorld
 Sapna Parikh, Executive Director, Digital, Clarins Groupe
 Christiane Pendarvis,
Senior VP, Ecommerce, FULLBEAUTY BRANDS
Moderator:Bernardine Wu, Founder, CEO, FitForCommerce

2:20 PM – 2:55 PM

OPTIMIZING TALENT AND CULTURE

As the velocity of change continues to increase and the technology to accelerate that velocity continues to grow in exponential terms, the one constant is that it takes talent to build, execute and grow a business. Much like the increasing gaps in the “haves” and the “have nots” in retail, the same gap is widening between the top talent and the rest of our labor workforce. Executives have the challenge of recruiting, retaining, and, in some cases training, the very best talent and surrounding them with the very best culture. Can retailers cultivate a best-in-class team?

Speakers:Nate Checketts,
Co-Founder, CEO, Rhone
 Chelsea Kaden, Head of People, Warby Parker
 Lee Meiner, CHRO, Vince
Moderator:Samir Nurmohamed, Assistant Professor of Management,
The Wharton School

2:55 PM – 3:30PM Networking Break
3:30 PM – 3:55 PM

KEYNOTE: POWERING THE RESALE ECONOMY

We are in the midst of a resale revolution that is ten years in the making. No longer constrained to local thrift stores, resale has gone mainstream thanks to pioneering industry disruptors. Poised to grow larger than fast fashion within a decade, the $24 billion resale market is meeting the conscious consumer’s demand for value and variety, while keeping clothing in use and out of landfills. Today, some of the biggest names in retail are getting involved and going circular. What innovative approaches and technologies are powering resale at scale? How can strategies usher in a more circular fashion future?

Speaker:James Reinhart,
Co-Founder, CEO, thredUP

3:55 PM – 4:30 PM

IS HEALTH AND WELLNESS THE NEW LUXURY?

Consumers are increasingly more concerned about their well-being. In many cases, consumers care more about their well-being than they do about buying products. This trend poses both opportunities and threats to established brands that must compete with new brands whose core message is “wellness”, while at the same time repositioning themselves to capture this new market segment. Is wellness a fad or is it the new benchmark for a brand? Can established brands incorporate the wellness story authentically? Will drug and pharmacy stores overtake the wellness market or will a new breed of retailer emerge?

Panelists:Jason Brenner,
VP Strategy, Equinox
 Ren Menon, Co-Founder and CEO, Ortho-FX
 Anthony Saniger, Founder, CEO, Standard Dose
Moderator:Cait Lamberton, Alberto I. Duran President’s Distinguished Professor,
Professor of Marketing,
The Wharton School

4:30 PM – 5:00 PM

A CONVERSATION WITH MARC LORE

Speaker:Marc Lore, President, CEO, Walmart eCommerce U.S.
Interviewer:Serguei Netessine, Dhirubai Ambani Professor of Innovation and Entrepreneurship, Professor of Operations, Information and Decisions,
Vice Dean for Global Initiatives
The Wharton School

5:00 PM CLOSING REMARKS

OCTOBER 13, 2020

7:45 AM – 8:30 AM

REGISTRATION AND BREAKFAST

8:30 AM – 8:45 AM

WELCOME REMARKS

Thomas Robertson, Joshua J. Harris Professor, Professor of Marketing, The Wharton School

8:45 AM – 9:15 AM

FIRESIDE CHAT: THE FUTURE OF DEPARTMENT STORE INNOVATION

In the past, stores were a place where consumers and sellers exchanged goods for money; however, as consumer expectations increase and retailers compete to attract more customers, stores must learn how to serve as an engagement platform. How have redefined customer expectations forced physical retailers to evolve from just a place that sells goods to one that provides an immersive experience? How is brand engagement amongst customers redefining how stores must orient themselves?

Speaker:Marc Metrick, President, Saks Fifth Avenue

9:15 AM – 9:45 AM

FIRESIDE CHAT: THE RISE OF NEW LUXURY

Varying economic trends, new technologies, changing tastes and evolving demographics are driving a constant cycle of transformation across the luxury sector. How they make themselves relevant in the 21st century? How is sustainable luxury and fashion responding to environmental, ethical and social concerns with new forms of consumption? Does this have to come at the expense of profits?

Speaker:Laurent Claquin, President, Kering Americas

9:45 AM – 10:20 AM

CAN RENTAL GO MAINSTREAM?

Alternatives to buying first quality products have grown dramatically. The consumer has the ability to rent. Most brands/retailers are not generating revenue from this type of transaction. On the consumer side, many think about what they can command on the rental market prior to making a luxury good purchase. What is the role of brand going forward? Should brands participate or ignore alternative economies? How can retailers participate when they don’t own the brand but are likely to suffer from lost sales? What is the impact on discount marke

Speaker: Jeffery Fowler, President, Americas, Farfetch
 Christine Hunsicker, Chief Executive Officer, CaaStle
Moderator:Bryan Eshelman, Managing Director, AlixPartners

10:20 AM – 11:00 AM Networking Break
11:00 AM – 11:30 AM

FIRESIDE CHAT: BUILDING CUSTOMER EXPERIENCES FOR THE
CHANGING CONSUMER

Stores were at one point a place where consumers and sellers exchanged goods for money; however, as consumer expectations increase and retailers compete with each other to attract more consumers, stores will have to evolve in regards to how they’ve traditionally fulfilled consumer needs, beyond simply providing a good or service. How have redefined customer expectations forced many physical retailers to evolve from just a place that sells goods to consumer to an engaging experience? How is brand engagement amongst customers redefining how store orient themselves? As more and more sales are shifting online, how can stores position themselves to continue to serve as a hub for product innovation and customer engagement?

Speaker:Shea Jensen, Senior VP, Customer Experience, Nordstrom
Moderator:Robin Barrett Wilson, Industry Executive Advisor of Fashion, SAP

11:30 AM – 12:05 PM

A BRAVE NEW WORLD FOR FOOD AND BEVERAGE

Since Selfridges’ famous restaurant in the 1900’s, food has always had a place in retail. It used to be that food was an extension of the shopping experience. Today, food has become a destination activity and experience in and of itself, with retail stores extending the food experience. What is the role of food going forward? Will it be its own attraction or will it be integrated into the overall retail experience?

Panellist:Tommy Hilfiger, Group Vice President, Corporate Affairs, The Kroger Co.
 Jonathan Zabusky, Managing Partner, Corporate Affairs, Bounce Ventures
 Zak Normandin, Founder and CEO, Iris Nova
Moderator:Eric Dzwonczyk, Managing Director, AlixPartners

12:05 PM – 12:25 PM

FIRESIDE CHAT

Speaker:Jenn Hyman, Co-Founder, CEO, Rent the Runway

12:25 PM – 1:10 PM Lunch
1:10 PM – 1:40 PM

FIRESIDE CHAT: CREATING CUSTOMER LOYALTY IN THE DIGITAL AGE OF RETAIL

Speaker:Mike George, President, CEO, Qurate Retail
Interviewer:Matt Shay, President, CEO, National Retail Federation

1:50 PM – 2:20 PM

THE NEW GLOBAL CONSUMER

Ecommerce has unlocked enormous consumer spending power enabling smaller more nimbler brands to upend larger brands in local markets. But as these new brands expand, global markets become critical. The local battle moves to a global stage and the tricks that the nimble brands used locally do not necessarily apply or work as effectively. How do global brands maintain their leadership across continents while smaller, more local brands grow in size and competition? How do smaller brands continue their attack on the leaders as they now cross global boundaries and the rules of local/national competition may no longer apply.

Speakers:Cynthia Hollen, President U.S., eShopWorld

2:20 PM – 2:55 PM

POWERING AND OPTIMIZING TALENT AND CULTURE

As the velocity of change continues to increase and the technology to accelerate that velocity continues to grow in exponential terms, the one constant is that it takes talent to build, execute and grow a business. This talent does not grow on trees. Much like the increasing gaps in the haves and the have nots in retail, the same gap is widening between the top talent and the rest of our labor workforce. As executives, you have the challenge of recruiting, retaining and in some cases training, the very best talent and surround them with the very best culture that ensures this talent thrives and contributes to your corporate vision and mission. This panel explores these challenges and provides approaches to building a culture to ensure your talent is the best and executing to your plan

Speakers:Nate Checketts, Co-Founder, CEO, Rhone
  Chelsea Kaden, SVP of People, Warby Parker
  Lee Meiner, Chief Human Resources Officer, Vince
Moderator:Samir Nurmohamed, Assistant Professor of Management, The Wharton School

2:55 PM – 3:30PM Networking Break
3:30 PM – 3:55 PM

KEYNOTE: POWERING THE RESALE ECONOMY

Over the past 10 years, thredUP has built a thriving marketplace and scalable infrastructure that have inspired millions of consumers to embrace secondhand for the first time. Today, thredUP receives 100,000 items every day and processes more than one item every second, and now the company is powering resale for the broader fashion industry. James will share his insights on how to adapt to changing consumer behavior and how thredUP’s resale engine is ushering in a more circular fashion future.

Speaker:James Reinhart, Chief Executive Officer, thredUP

3:55 PM – 4:30 PM

IS HEALTH AND WELLNESS THE NEW LUXURY?

Consumers are increasingly more concerned about their wellbeing. In many cases, consumers care more about their well-being than they do about buying products. This trend poses both opportunities and threats to established brands that must compete with new brands whose core message is “wellness”, while at the same time repositioning themselves to capture this new market segment. Is wellness a fad or is it the new benchmark for a brand? Can established brands incorporate the wellness story authentically? Will drug and pharmacy stores overtake the wellness market or will a new breed of retailer emerge?

Panelists:Jason Brenner, Vice President, Strategy, Equinox
 Anthony Saniger, Founder and CEO, Standard Dose
 Ren Menon, Co-Founder and CEO, Ortho-FX
Moderator:Cait Lamberton, Professor, Marketing, The Wharton School

4:30 PM – 5:00 PM

FIRESIDE CHAT WITH MARC LORE

Speaker:Marc Lore, Chief Executive Officer, Walmart.com
Interviewer:Serguei Netessine, Vice Dean for Global Initiatives, and Professor of Operations, Information and Decisions, The Wharton School

5:00 PM CLOSING REMARKS

2019 Speakers

Laurent Claquin
President, Kering Americas

Mike George
President & CEO

Jennifer Hyman
Co-Founder & Chief Executive Officer

Shea Jensen
Senior Vice President
Customer Experience

Marc Lore
President & CEO

Marc J. Metrick
President

James Reinhart
Chief Executive Officer

Jessica Adelman
Group VP
Corporate Affairs

Jason Brenner
VP, Strategy

Nate Checketts
Co-Founder & CEO

John Donoghue
Senior VP, Corporate Development

Jeffery Fowler
President

Cynthia Hollen
President, U.S.

Chelsea Kaden
Head of People

Lee Meiner
Chief Human Resources Officer

Ren Menon
Co-Founder & CEO

Zak Normandin
Founder & CEO

Sapna Parikh
Executive Director, Digital

Christiane Pendarvis
Senior VP, Ecommerce

Anthony Saniger
Founder & CEO

Jonathan Zabusky
Managing Partner, Bounce Ventures LLC

Jay H. Baker
Former President and Director
Kohl’s Corporation;
Chairman, Jay H. Baker Retailing Center
Advisory Board

Pano Anthos
Founder, Managing Director

Eric Dzwonczyk
Managing Director

Bryan Eshelman
Managing Director

Mina Fader
Managing Director

Cait Lamberton
Alberto I. Duran
President’s Distinguished Professor
Professor of Marketing

Panos Linardos
Chairman

Serguei Netessine
Dhirubai Ambani Professor of
Innovation and Entrepreneurship
Professor of Operations
Information and Decisions

Samir Nurmohamed
Assistant Professor of
Management

Thomas S. Robertson
Academic Director
Jay H. Baker Retailing Center
Joshua S. Harris Professor
Professor of Marketing

Stephen Sadove
Principal
Stephen Sadove & Associates

Matt Shay
President and CEO

Robin Barrett Wilson
Industry Executive Advisor

Bernardine Wu
Founder, CEO

Bernardine Wu
Founder & CEO

William Susman
Managing Director

Trey Laird
CEO & CCO

Jon Bird
Executive Director

Jonathan H. Owsley
Managing Partner, Growth Fund,

Marcus Freeman
Group CFO

Gwen Morrison
CEO The Americas

2019 PARTNERS

Lead Partner
Event Partners
Friends